The EMS Helpdesk is accessible Monday to Friday 8.30am to 5.30pm AEST /AEDT to support your service and product purchase.

Contact the Support Helpdesk:

Phone: 1300 367 783
Email: [email protected]

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    Extended or Specialist Support


    Extended or specialist support is available to meet your specific business needs which may include alarm/event triage and management, working with and/or supporting third party vendors and boundary spanning into adjacent technologies.

    You can select one of three support levels starting at Extended Business Hours through to 24/7/365.

    To enquire on these services please phone 1300 367 783, international +61 3 9785 5000 or email [email protected]